Refund Policy

 

These laws and regulations apply to your purchasing process from the Underspy. Please read this page carefully before completing your order as it sets out your rights with respect to your purchases, including essential limitations and exclusions.

General Terms

In case you have technical issues with the Underspy monitoring application, which cannot be fixed by Underspy Customer Support Center, you may be eligible for a full refund in accordance with the Refund Policy outlined below. If according to the instructions on our site and many tips support team due to your limited technical knowledge, are unable to install the program, there is no way to return your fund. To contact the Customer Support Center please write to Support@underspy.com.

Refund Conditions

According to this Refund Policy, you may qualify for a full refund within 2 days after purchase if your reasons don’t contradict with the Refund Policy conditions outlined below.

To test and evaluate the performance of the program, 48 hours of testing are provided free. Be sure to use the test program in advance of the service, and if you are satisfied with the functionality of the program, then purchase the program. Buy the program means the program has been tested and its performance has been satisfactory to the user.

No refunds can be issued to a user for the following reasons:

  • If more than two days have passed since your purchase.
  • If a user rejects to re-install Underspy application if the operating system is updated on the target phone.
  • If the user's target device does not comply with the Underspy Compatibility Policy. Underspy can be run on these operating systems: Android. Compatible versions for this system are: Android> = 4.1 & Android <= 9.0 Some features of the Underspy application require a specific Android version. If this compatibility does not exist on the target phone, these features will not work. Therefore, no refund is made for this situation.
  • If the Underspy application has been disconnected or damaged by an anti-virus application, the owner of a target device, or other services.
  • If the target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.).
  • If the target phone has lost the connection with the Underspy subscription due to lack of internet access, factory reset or update to the last version of the operating system.
  • If the target phone is not the property of a user or if a user does not receive the consent of a target phone owner to install the Underspy application or if the user has forgotten the word pass to unlock it.
  • If the target phone is returned to factory settings for any reason.
  • If the installation process does not take place based on what's on our site or provided by our professional support team or does not accept technical assistance.
  • If a user did not receive the data that was saved on a target phone before Underspy was installed on it.
  • For any personal reason like My mind about the Underspy changed, I bought it wrong or this application is not efficient enough, etc.

Your refund may be issued only once. If you purchase another Underspy subscription at a later time, it cannot be submitted to the same request for reimbursement.

Refund Procedure

Send the request for refund at Support@underspy.com. Requests that send other than by email will not be accepted. The refund decision must be made within seven business days.

Chargeback related

In the event of reimbursement by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s). Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you.